Customer Service Representative
AudioCityUSA AudioCityUSA Santa Fe Springs, CA Santa Fe Springs, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour We are looking for a Customer Service Representative who has a genuine passion for cars and possesses a strong desire to develop their skills and transition into a sales position within our company.
About us:
There is an understanding among car people.
We know a car is more than just a way to get from point A to point B; more than just four wheels and a motor.
For car people like us, your vehicle is something you can love, something you can pour your heart into--an old friend, or an exciting new buddy.
And there is nothing as exciting as seeing your ride totally transformed by a brand-new set of wheels.
At AudioCityUSA, we get it.
Our mission is to offer the world's simplest wheel-buying experience.
From start to finish, our goal is to take you on a stress-free ride to finding your perfect set of wheels.
Our core values:
Do it fast Do it better Make it happen Be an owner Win together About you:
You have a genuine passion for cars.
You're a self-starter.
You're growth minded.
You love learning.
You aspire to transition into a sales position.
You have excellent communication skills.
You find true joy in working with people.
You thrive in a fast-paced environment.
As our Customer Service Representative, you will:
Provide day-to-day support of customers, which includes real-time conversations (phone, live chat, and email).
Resolve all support tickets in a timely manner.
Assign leads to the appropriate sales representatives in a timely manner.
Follow up with sales representatives to ensure they have received and are following up on assigned leads.
Collaborate with the sales team to optimize lead management processes and improve overall lead conversion rates.
Identify trends or patterns in customer inquiries and share feedback with the management team for process improvement.
Consistently work to expand your knowledge and expertise in wheel fitment.
Here's how your performance will be measured:
First reply time First contact resolution % Average resolution time Customer satisfaction score Process improvement suggestions
Qualifications:
2
years of Customer Service experience Fluent in both English and Spanish Professional verbal communication skills Excellent written communication skills Detail-oriented Ability to multi-task Ability to handle high call volume Please apply with resume for consideration.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
Paid time off Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
Why do you want this specific job? What motivates you to work? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
About us:
There is an understanding among car people.
We know a car is more than just a way to get from point A to point B; more than just four wheels and a motor.
For car people like us, your vehicle is something you can love, something you can pour your heart into--an old friend, or an exciting new buddy.
And there is nothing as exciting as seeing your ride totally transformed by a brand-new set of wheels.
At AudioCityUSA, we get it.
Our mission is to offer the world's simplest wheel-buying experience.
From start to finish, our goal is to take you on a stress-free ride to finding your perfect set of wheels.
Our core values:
Do it fast Do it better Make it happen Be an owner Win together About you:
You have a genuine passion for cars.
You're a self-starter.
You're growth minded.
You love learning.
You aspire to transition into a sales position.
You have excellent communication skills.
You find true joy in working with people.
You thrive in a fast-paced environment.
As our Customer Service Representative, you will:
Provide day-to-day support of customers, which includes real-time conversations (phone, live chat, and email).
Resolve all support tickets in a timely manner.
Assign leads to the appropriate sales representatives in a timely manner.
Follow up with sales representatives to ensure they have received and are following up on assigned leads.
Collaborate with the sales team to optimize lead management processes and improve overall lead conversion rates.
Identify trends or patterns in customer inquiries and share feedback with the management team for process improvement.
Consistently work to expand your knowledge and expertise in wheel fitment.
Here's how your performance will be measured:
First reply time First contact resolution % Average resolution time Customer satisfaction score Process improvement suggestions
Qualifications:
2
years of Customer Service experience Fluent in both English and Spanish Professional verbal communication skills Excellent written communication skills Detail-oriented Ability to multi-task Ability to handle high call volume Please apply with resume for consideration.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
Paid time off Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
Why do you want this specific job? What motivates you to work? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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